A few things you might be wondering.

Once your order has been placed successfully, you should receive an order confirmation using the contact details provided at checkout.

If you cannot find your confirmation, please check your junk or spam folder before contacting us.

If you need to change or cancel an order, contact us as soon as possible at soraviqueclothing@gmail.com.

We cannot guarantee that changes will be possible once an order has entered processing or dispatch, but we’ll do our best to help where we can.

Contact us as quickly as possible with your order number and the correct address.

Address changes may not be possible after an order has already been processed or handed to the carrier.

Available payment methods are displayed during Shopify checkout and may vary depending on your location and device.

Current estimated delivery times are:

USA: approximately 6–8 days.
European Union: approximately 7–9 days.
Canada: approximately 9–12 days.
Global destinations: approximately 12–18 days.

These are estimates rather than guaranteed arrival dates. You can find more information on our Delivery page.

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking updates can sometimes take a little time to appear after dispatch.

Yes. Depending on fulfilment arrangements, items within the same order may occasionally be processed or delivered separately.

Delivery times are estimates and occasional carrier, customs or local delivery delays can occur.

If your order is significantly beyond its estimated timeframe, contact us with your order number and we’ll help you look into it.

For eligible online purchases, please contact us within 14 days of receiving your order if you wish to cancel and return it.

Full instructions can be found on our Returns page.

For ordinary change-of-mind returns, the customer is responsible for the cost of returning the item.

Faulty, damaged, incorrect or misdescribed items are handled separately.

Please contact us before returning anything.

Return arrangements may vary depending on the item and fulfilment location, so we’ll provide the appropriate instructions for your order.

Approved refunds are normally issued back to the original payment method used for the purchase.

Your bank or payment provider may require additional time before the funds appear in your account.

Contact us as soon as reasonably possible at soraviqueclothing@gmail.com.

Please include your order number, a description of the issue and photographs where useful.

Check the sizing information shown on the individual product page before ordering.

Sizing can vary between products, so we recommend reviewing the information for the specific piece you’re considering rather than relying only on your usual size.

We aim to represent colours as accurately as reasonably possible, but appearance can vary slightly depending on lighting, photography and your screen settings.

Where available, material and product information is shown on the individual product page.

If you need clarification about a particular item, contact us before ordering and we’ll do our best to help.

Some Soravique pieces may be restocked, while others may only be available for a limited time.

Availability can change, so keep an eye on our New In collection for the latest pieces.