Refund policy

Soravique Refund & Returns Policy

Last updated: 24 September 2026

We want you to feel confident ordering from Soravique. If something is not quite right, our returns process is designed to be clear and straightforward.

For return enquiries, contact us at soraviqueclothing@gmail.com.

1. Change-of-mind returns

For eligible online purchases, please contact us within 14 days of receiving your order if you wish to cancel and return it.

Once you have notified us that you wish to cancel, you should return the item within the applicable return period and follow the instructions we provide.

UK online customers generally have 14 days after receiving goods to notify the retailer that they wish to cancel, followed by a further 14 days to return the goods.

2. How to request a return

Before returning anything, please email:

soraviqueclothing@gmail.com

Please include:

your order number
the item you wish to return
your reason for contacting us, where relevant

We will then provide the appropriate return instructions for your order.

Please do not send a parcel back without contacting us first. Return arrangements may vary depending on the item and fulfilment location.

3. Condition of returned items

Returned clothing should be:

unworn beyond what is reasonably necessary to try it on
unwashed
free from avoidable marks, damage or strong odours
returned with original tags attached where applicable

Customers are entitled to inspect and try on goods in a similar way to how they could in a shop. If handling goes beyond what is reasonably necessary and reduces the value of the item, this may affect the amount refunded where permitted by law.

4. Return postage

For ordinary change-of-mind returns, the customer is responsible for the cost of returning the item.

We recommend using a tracked return service and keeping proof of postage until your refund has been completed.

Faulty, damaged, incorrect or misdescribed items are handled separately.

5. Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:

soraviqueclothing@gmail.com

Please include your order number, a description of the issue and photographs where useful.

Your statutory rights are not affected by this policy. UK consumers are entitled to appropriate remedies where goods are faulty, not as described, or do not do what they are supposed to do.

6. Refunds

Once an eligible return has been received and checked, the appropriate refund will be issued to the original payment method.

For qualifying online cancellations, refunds must generally be made within 14 days of receiving the returned goods, or earlier where sufficient proof of return is provided.

Your bank or payment provider may take additional time to show the refunded amount in your account after we have issued it.

7. Original delivery charges

Where required by applicable consumer law, the cost of the standard outbound delivery option will also be refunded when an eligible order is cancelled.

If you selected a more expensive delivery method, such as an upgraded or express service, we are generally only required to refund the equivalent cost of the standard delivery option.

8. Items that may not be returnable

Certain goods may be excluded from change-of-mind cancellation rights where permitted by law. This can include, for example, personalised goods or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Any applicable exclusion will not affect your rights where an item is faulty, damaged or misdescribed.

9. Exchanges

We do not currently guarantee direct exchanges.

If you need a different size, colour or item, contact us and we will advise you on the available options.

10. Multiple-item orders

Depending on fulfilment arrangements, items within the same order may occasionally be dispatched separately.

If you wish to return more than one item, please include all relevant items and order details in your return request so we can provide the correct instructions.

11. Return address

Do not return an item to an address printed on packaging, supplier paperwork or a previous parcel unless Soravique has specifically instructed you to use that address.

Return locations may vary depending on the product and fulfilment arrangements.