Soravique Returns
Changed your mind? That’s okay.
We want you to feel confident ordering from Soravique. If something isn’t quite right, our returns process is designed to be clear and straightforward.
The essentials
Start your return within 14 days.
For eligible online purchases, please contact us within 14 days of receiving your order if you wish to cancel and return it. We’ll then provide the relevant return instructions for your order.
01
14-day notice
Contact us within 14 days of receiving an eligible online order if you want to cancel and return it.
02
Contact us first
Email soraviqueclothing@gmail.com before sending anything back so we can provide the correct instructions.
03
Return postage
For ordinary change-of-mind returns, the customer is responsible for the cost of returning the item.
04
Refund method
Approved refunds are returned to the original payment method used to place the order.
The process
How to make a return
Please do not send a parcel back without contacting us first. Return arrangements may vary depending on the item and fulfilment location.
01
Email us
Contact soraviqueclothing@gmail.com and include your order number and the item you would like to return.
02
Wait for instructions
We’ll review your request and provide the appropriate return instructions before you send the item back.
03
Send your return
Package the item securely and follow the return instructions supplied by Soravique.
04
Refund processed
Once the return has been received and checked, an approved refund will be issued to your original payment method.
Return condition
What we ask from you.
Items should be returned in suitable condition
Clothing should be unworn beyond what is reasonably necessary to try it on, unwashed and returned with original tags attached where applicable.
Please take care when trying items on
We ask that returned items are free from avoidable marks, damage, strong odours or other signs of use beyond normal inspection and trying-on.
Keep proof of your return
Where you arrange return postage yourself, we recommend using a trackable service and keeping proof of postage until your refund has been completed.
Your statutory rights remain protected
Nothing in this returns policy removes or limits any rights you may have under applicable consumer law, including rights relating to faulty, damaged or misdescribed goods.
Something wrong?
Faulty, damaged or incorrect items.
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at soraviqueclothing@gmail.com .
Please include your order number, a description of the issue and photographs where they are useful for showing the problem.
These situations are handled separately from an ordinary change-of-mind return, and nothing in this policy affects your statutory rights.
Refunds
What happens next
Once an eligible return has been received and reviewed, we’ll process the appropriate refund back to the payment method used for the purchase.
Original payment method
Refunds are normally issued back to the original payment method. We cannot normally redirect a refund to a different card or account.
Processing time
After a refund has been issued, your bank or payment provider may require additional time before the funds appear in your account.
Delivery charges
Where required by applicable consumer law, eligible standard outbound delivery charges will be refunded. Additional premium delivery upgrades may not be refundable beyond the standard delivery amount.
Please contact us before returning anything.
Do not send a return to an address found on a parcel, supplier document or previous shipment unless Soravique has specifically instructed you to use that address for your return. Return locations can vary, so contacting us first helps avoid delays or lost parcels.
Customer care
Need help with a return?
Contact Soravique with your order number and we’ll help you with the next steps.