Terms of service
Soravique Terms of Service
Last updated: 24 September 2026
These Terms of Service govern your use of the Soravique website and any purchases made through our online store.
By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service.
For questions about these terms, please contact us at soraviqueclothing@gmail.com.
1. About Soravique
Soravique is an online fashion retailer based in the United Kingdom.
We offer a curated selection of clothing and accessories through our online store.
Throughout these terms, “Soravique”, “we”, “us” and “our” refer to Soravique.
“You” and “your” refer to anyone using our website or purchasing from us.
2. Using our website
You may use this website for lawful personal shopping purposes.
You must not use the website:
- for fraudulent or unlawful purposes
- to interfere with the operation or security of the website
- to introduce malicious code or harmful software
- to attempt unauthorised access to any part of the website
- to misuse our content, branding, images or intellectual property
We may restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Product information
We aim to present product descriptions, colours, sizing information, materials and images as accurately as reasonably possible.
However, colours may appear slightly differently depending on your screen or device.
Measurements and sizing information may also vary slightly between products.
Where product information is supplied to us by manufacturers or suppliers, we aim to reproduce that information accurately.
Nothing in these terms affects your statutory rights. Goods sold to consumers must be as described, of satisfactory quality and fit for purpose where applicable.
4. Product availability
All products are subject to availability.
Adding an item to your cart does not reserve it.
We may occasionally be unable to fulfil an order because an item becomes unavailable after your order has been placed.
If this happens, we will contact you and refund the affected item or order.
5. Prices
All prices shown on our website are displayed in GBP unless stated otherwise.
The price shown at checkout is the price you agree to pay, together with any applicable delivery charges.
We reserve the right to change prices at any time, but changes will not affect orders already accepted.
If a pricing error is identified before an order is accepted, we may contact you to offer the correct price or cancel and refund the order.
6. Placing an order
When you place an order, you are making an offer to purchase the selected products.
After checkout, you may receive an automated order confirmation email.
This confirms that we have received your order, but does not necessarily mean that the order has been accepted.
A contract between you and Soravique is formed when we accept and process your order.
Online retailers must provide certain information before purchase and confirm the contract after an order is placed.
7. Payment
Payment must be completed using one of the payment methods available at checkout.
Payments are processed through Shopify and/or the payment provider selected at checkout.
We do not generally store full payment card details ourselves.
Your order may be delayed or cancelled if payment cannot be authorised.
8. Delivery
Delivery options, estimated delivery times and any applicable charges will be shown on our website or during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address.
If you provide incorrect delivery details, we may not be responsible for delays or failed delivery caused by that error.
Please refer to our Shipping Policy or Delivery page for further information.
9. Cancellations and returns
If you are purchasing as a consumer online, UK distance-selling rules generally provide a 14-day cancellation period for eligible purchases, subject to certain exceptions.
Our Refund and Returns Policy explains:
- how to request a return
- return eligibility
- applicable time limits
- exclusions
- refund processing
- responsibility for return postage
Nothing in our returns policy or these Terms limits any statutory rights you have under UK consumer law.
10. Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at soraviqueclothing@gmail.com as soon as reasonably possible.
Please include your order number and, where useful, photographs showing the issue.
Your legal rights regarding faulty or misdescribed goods are separate from any voluntary returns policy we may offer.
11. Refunds
Approved refunds will normally be returned to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Where legally required, we will refund the appropriate amounts in accordance with applicable consumer law.
12. Promotions and discount codes
Promotional codes may be subject to additional terms.
Unless otherwise stated:
- codes cannot be exchanged for cash
- only one discount may be permitted per order
- discounts may exclude certain products
- promotions may end or change where reasonably necessary
Promotional terms will not affect orders already validly placed and accepted.
13. Intellectual property
The Soravique name, branding, website design, text, graphics and other original content on this website are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify or commercially exploit our original website content without permission.
Third-party product images, trademarks or other materials remain the property of their respective owners where applicable.
14. Third-party services
Our website may use third-party services, including Shopify, payment providers, analytics services, delivery providers and other technology suppliers.
These services may have their own terms and privacy policies.
We are not responsible for third-party websites that you choose to visit through external links from our website.
15. Personal information
Your submission of personal information through the website is governed by our Privacy Policy.
Businesses that process personal data must comply with applicable data protection requirements and explain how personal information is used.
16. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms affects your statutory consumer rights.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from your misuse of our website.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
17. Events outside our reasonable control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as major carrier disruption, severe weather, network outages, industrial action, government restrictions or similar events.
Where this affects your order, we will try to keep you reasonably informed.
18. Changes to these Terms
We may update these Terms of Service from time to time.
The version displayed on this page at the time you place an order will generally apply to that order.
Any changes will be posted on this page with an updated revision date.
19. Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
20. Governing law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a UK consumer, you retain any rights to bring proceedings in the courts available to you under applicable law.
21. Contact
If you have any questions about these Terms of Service, contact:
Soravique
Email: soraviqueclothing@gmail.com